Bilia is implementing Moontalk’s communication solution and Advectus’ DMS system. These new systems and their integrations bring transparency to Bilia’s service processes while enhancing the customer-centricity of its business operations.
Bilia’s CFO, Antti Jantunen, emphasizes that these new solutions enable Bilia to act as a trailblazer in the automotive industry and further improve their customer experience. Advectus DMS provides a flexible and modern management environment, while Moontalk Mobile simplifies the management and real-time tracking of customer calls. The integration of these systems is carried out using the Frends integration platform, ensuring a smooth transition and a controlled shift from the old system to the new one.
Bilia is known not only for its high-quality cars but also for its customer-focused service and personalized maintenance service. Bilia is adopting Moontalk’s communication solution that is seamlessly integrated into the Advectus Dealer Management System (DMS) chosen by Bilia. This enables Bilia to provide high-quality and cost-efficient services throughout the entire customer journey—from purchasing a car to maintaining it, throughout its lifecycle.
“The automotive industry is currently undergoing a major transformation, with the challenging economic situation leaving a lasting impact. It was crucial for us to choose modern systems that allow Bilia to be a pioneer during this industry shift. Moontalk’s communication solution and the Advectus DMS system provide us with transparency across all our service processes. They offer flexible and scalable tools to continuously improve the customer experience,” says Antti Jantunen, CFO of Bilia.
Advectus DMS, based on Oracle Netsuite, is the most modern Enterprise Resource Planning system. It streamlines customer data management and enables all automotive service processes to be carried out flexibly, with individual customer service needs in mind.
“For a long time, customers in the automotive industry have been seeking more modern operational management systems. Bilia’s decision to choose Advectus DMS demonstrates that we have successfully met this demand,” says Juha Harju, CEO of Advectus Nordics.
“With Moontalk Mobile and the Advectus DMS system, the accessibility and efficiency of both car sales and maintenance services will significantly improve. Through our joint development project, we are creating entirely new ways to serve our customers faster and with higher quality, while gradually and systematically replacing our existing systems,” concludes Jantunen.
Moontalk Mobile is the market’s most user-friendly communication solution, seamlessly integrating with customers’ CRM and operational management systems.
“With our service, Bilia can handle inbound and outbound calls quickly and effortlessly. We enrich and bring customer data from the automotive system directly into calls. Bilia can track call volumes and service levels in real-time, both through our service and directly within their system. This helps Bilia better care for its customers and use phone services in entirely new ways,” says Joni Soukola, Head of Customer Experience and Partnerships at Moontalk.
Frends’ modern iPaaS integration platform enables the smooth implementation of Bilia’s new systems and the controlled transition from the old ones. Frends will also integrate the Moontalk Mobile solution into Bilia’s new systems.
“Frends has played a central role in helping our clients succeed in significant transformation projects. During the renewal of information systems, we ensure that the data required for service processes remains accessible and manageable by enabling seamless coexistence of old and new systems. It’s an honor to be a partner in supporting Bilia’s system renewal and enabling the full utilization of new information systems,” says Jukka Rautio, CEO of Frends.
