Moontalk’s phone solution integrated with Automaster improves customer service and saves costs

PRESS RELEASE 19.3.2024

Moontalk and Keyloop have integrated the mobile phone solution developed by Moontalk and Automaster DMS system. This uniqueintegration improves sales or after sales for dealers using Automaster, speeds up customer call handling and frees employees tohandle customer calls from anywhere.

Thanks to the integration, the dealer can handle its customer calls faster and more cost-effectively. When a customer calls, customer,car brand, model and essential vehicle service information are automatically fetched from Automaster into the service prep’s mobilephone. Even before answering the call, the dealer employee has the most relevant information about the calling customer and hervehicle immediately available. This makes it possible to serve customers better and faster. Which in turn improves the customerexperience and increases customer satisfaction towards the dealer’s services.

“It has been a pleasure to work with Moontalk and have them part of the Keyloop Partner ecosystem. Automaster certified mobile phone solution helps our customers operate more efficiently and improve customer service. Keyloop has a strong position as DMS supplier for the automotive industry and we want to be involved in developing our services and systems according to customer needs.In cooperation with our partners, we are able to offer new and innovative solutions to our customers,” says Harri Jokiaho, PartnerDevelopment Manager of Keyloop.

“It was great to be able to connect our Moontalk service, which many customers in automotive industry already use, to the also widely adobted Automaster. Thanks to the integration, dealer’s employees can efficiently handle customer calls with their mobile phones even when they are not at their desk.  Our most easy-to-use and advanced mobile phone solution on the market has widest range of available CRM and DMS integrations. With this project with Keyloop we as happy to bring Automaster as an important addition to our offering” says Aarne Kangas, COO of Moontalk.

For more information:

Moontalk, Jussi Patopuro, CEO, t. +358 40 4555 060jussi@moontalk.com

Keyloop, Harri Jokiaho, Partner Development Manager, t. +358 40 356 1254, harri.jokiaho@keyloop.com

Moontalk is a SaaS company focused on mobile voice communication management, whose strategy is to enhance its client companies’ critical business processes with the most advanced communication systems on the market. The company’s primary target audience consists of SMEs in the commerce and service sectors in Finland. Currently, Moontalk has over 1,400 client companies and a turnover of more than 10 million euros. The key competitive advantage of Moontalk lies in the user-friendliness of its services and the extensive integration capabilities of modern voice management technology. Moontalk employs a total of 42 people and has offices in Oulu, Jyväskylä, Turku, and Espoo. (www.moontalk.com)

At Keyloop, we revolutionize automotive retail and aftersales with innovative technology solutions. Our cutting-edge software streamlines operations, enhances customer experience, and drives profitability for dealerships worldwide. With a deep understanding of the automotive industry, we empower our clients to thrive in a rapidly evolving market. Through continuous innovation and unwavering commitment to excellence, we deliver tailored solutions that unlock the full potential of automotive businesses. Join us in shaping the future of automotive retail and aftersales. Together, let’s drive success

 

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