Do you know what was agreed in the previous customer call?
Today’s challenge isn’t a lack of communication — it’s too much of it and often in the wrong form. Moontalk helps you separate what’s essential from what’s not, making communication more relevant and actionable.
Did you forget to write down the agreed actions after a call?
Missed actions, unlogged calls, and frustration caused by lack of information. These are familiar communication challenges for most people. At Moontalk, we set out to solve them.
With Moontalk AIRI you ensure higher-quality communication. Anywhere. Anytime.
Moontalk AIRI as a solution
Remember what was discussed
Moontalk AIRI is an AI-powered assistant that creates a concise summary of your calls. At a glance, you can see the call’s content along with any agreed actions.
The summary generated by Moontalk AIRI includes a title derived from the call transcript, summary of the conversation, and specific action points from what was agreed upon. These summaries are easily accessible through the user’s Moontalk Mobile app.
Ensure continuity of information
Moontalk AIRI can be connected to both personal and queue calls. In addition to personal notes, summaries generated from queue calls can also be transferred automatically to your CRM system with our API. This way you’ll save time, reduce human error, and ensure continuity of information in every customer interaction.
benefits of Moontalk AIRI
Higher-quality communication
Moontalk AIRI acts as your personal assistant. During the call, you can focus on genuine interaction instead of taking notes. Once the call ends, you’ll see the key points of the conversation and any agreed actions directly in your mobile app.
More time for your customers
Moontalk AIRI saves time by reducing the need for manual notetaking. Summaries generated at the end of a call can be shared or sent directly to your CRM system. With integration, previous conversations are accessible directly from the customer’s record, allowing you to focus on the next task.
Better customer insights
Instead of just quantitative call data, Moontalk AIRI brings the content of your conversations into your business intelligence. Summaries provide a clear view of your customer calls’ content without the need to listen to recordings or having to go through full transcripts.
Moontalk AIRI API
With the Moontalk AIRI API, you can integrate call summaries directly into your existing backend systems. By transferring summaries to your system, you build a comprehensive history of your interactions with each customer.
Content generated by Moontalk AIRI is automatically sent to the corresponding customer record whenever a match is found based on the phone number. This ensures that the conversation details are linked to the correct customer record and nothing gets lost along the way.
The API also allows for manual sending of summaries, confirming delivery whenever a matching customer is found based on the phone number.
Harness the power of technology
FAQ
What is Moontalk AIRI?
Moontalk AIRI is an AI-powered tool that transcribes your calls and, based on the transcription, generates a title and summary capturing the key points of the conversation, while also recording any agreed-upon actions
How does Moontalk AIRI differ from other similar products?
Moontalk AIRI’s technology enables direct analysis and management of GSM-based call data. At the same time, Moontalk’s service ecosystem and user-focused technology development automatically deliver real-time call data to your existing CRM and ERP systems, providing tangible benefits for those working at the customer interface.
How is Moontalk AIRI beneficial for different business functions such as sales and customer experience?
For customer service teams, Moontalk AIRI saves time by reducing manual notetaking and enhances the customer experience by providing easy access to previous conversation history. Moontalk AIRI enables better data-driven decision-making without the need to listen to call recordings.
For sales teams, additional benefits include automatic call documentation in the CRM, the ability to track customer-related actions, and improved customer insights.
From a business management perspective, Moontalk combines quantitative call traffic data with qualitative call content in real time, providing a comprehensive view for informed decision-making.
Does Moontalk AIRI follow GDPR and what is the privacy policy?
Yes. All stored and processed data complies with GDPR requirements. Moontalk’s security standards are built on strong data protection practices, which is why content generated by Moontalk AIRI is encrypted. Content derived from a user’s personal calls is accessible only to that user. All processing of Moontalk AIRI content takes place in data centers located within the EU, and the generated content is securely stored on servers located in Finland.
Will the other recipient know that the call is being recorded?
For personal calls, Moontalk AIRI summaries are equivalent, in terms of data security, to personally taken notes about the content of the call.
For company queue calls, no separate notification is provided unless the customer decides otherwise. When making this decision, the customer should consider the intended purposes and methods of use, as well as applicable data protection legislation.
Human-centered technology in the midst of digital chaos
At Moontalk, we believe that communication should make life easier, not harder. That’s why we are building communication technology that anticipates, integrates, and works without unnecessary noise. Our mission is to free work life from digital overload. One clear connection at a time.
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