Moontalk Mobile
Moontalk Mobile brings full control of your company’s daily call traffic straight to your smartphone. With one app, you can route calls, manage your availability, and track call data in real time — anytime, anywhere.
Enhancing your company’s reachability
As the most advanced mobile switchboard on the market, Moontalk Mobile is your everyday tool for improving reachability and driving better customer experiences. With interactive voice response, automated announcements, and call recording features, you can route incoming calls to the right people in any situation.
This ensures a smoother experience for your customers and guarantees that no caller is ever left unnoticed.
User-specific management
App users can keep track of incoming and outgoing calls through personal logs as well as queues assigned to the company. Call forwarding is handled directly from the app’s call view, while you can also see the availability of other users in your organization. Users can manage their own call traffic by adjusting personal availability settings or activating a vacation responder.
Customer service that works even during peak times
With our intuitive call management, you can streamline your customer service and ensure a better customer experience. Route calls easily to the right expert at the right time, while reducing unnecessary call ringing.
Less noise, more time
See answered and missed calls at a glance. Separate log views help you save time, reduce unnecessary contacts, and focus on what truly matters.
Support for leadership
Stop guessing! Comprehensive, real-time reporting gives you a clear overview of your company’s communication. Gain concrete insights into the state of your customer service, time usage, and conversation content.
Clarity in the midst of chaos
Customer service can feel chaotic, but it doesn’t have to look that way. With IVR menus, callback options, and call transfer services, your customers know their calls have been received and will be addressed. This lets you focus on each conversation with the attention it deserves.
Happier employees
Work doesn’t have to be constant rushing, confusion, and stress. Moontalk Mobile brings calm to busy, call-heavy workdays. With caller identification, you know who has tried to reach you, and with availability settings, you stay in control of your own reachability.
As the ongoing digital overload decreases, your organization’s work ergonomics and overall well-being improve.
Smooth onboarding and integration
We’ve made getting started effortless. We assess your system needs and deliver everything smoothly — without disruption.
Moontalk Mobile integrates with multiple CRM systems and also offers a comprehensive API, allowing you to leverage call data as part of your business development.
Smarter calls. Simpler days.
FAQ
For who is Moontalk suitable for?
A mobile-based switchboard is technically highly flexible and easily scalable for businesses of all sizes. The need for a switchboard should be evaluated especially from the perspectives of internal and external communication:
Do you offer a product or service where reachability is a critical factor for your business?
Is high-quality customer service and communication a key driver of your customer experience?
Moontalk Mobile is customizable for organizations of any size.
How do I use Moontalk Mobile?
Moontalk Mobile works on both iOS and Android devices via an app available in the app stores. You can also manage calls through the browser-based Moontalk Space management portal.
Whichever option you use, all call data is updated in real time — both in your personal call log and your company’s call log.
Can I use the data as part of my other systems?
We enable comprehensive management through various system integrations. With an easily connected integration, you can bring the real-time data provided by Moontalk Mobile directly into your existing CRM or ERP system.
The integration allows you to see the caller’s customer information as soon as the call is answered and automatically transfer call data to your CRM for further processing. Moontalk Mobile can be integrated with all major CRM systems. Read more about our integrations and their benefits here.